Cancellation & Refund Policy

Cancellation and Refund Policy

Prep Courses: Cancellation requests must be emailed to, with the word “Cancellation” in the subject line. To receive a refund (minus a non-refundable $95.00 administration fee) cancellation must be received in writing at least four (4) weeks prior to the scheduled course date. No exceptions will be made, and credit will not be given toward another program. PCE will accept substitutions for registrants only if the PCE office is notified at least 10 business days prior to the course. Refunds will be processed 4 weeks after the course. Money will be refunded in the manner paid, minus a $95 administration fee. PCE reserves the right to cancel courses due to insufficient registration or other circumstances beyond our control. A full refund will be given if such a cancellation does occur.

Independent Study Courses: No refund is issued after course materials have shipped. Independent Study Courses are non-transferrable.

Certification Exams: Certification Exams are non-refundable.

Continuing Education Packets: Continuing Education Packets are not eligible for return. Order cannot be cancelled once shipped. If tracking information states the packet delivered, PCE considers the order completed. PCE will not replace any packets if the tracking states delivered.

Any personalized items are non-refundable.